Refund policy

Khanitrara want to make all customers are satisfied of their online purchase from us. We want you assured and shop online at Khanitrara with confidence.

We are accepted returning within 14 days from the date of purchase for Full Price items.

For a refund items must be unused, returned in the original packaging. To start a return, you can contact us at https://khanitrara.com/pages/contact 

Please providing us :

- Your first and last name 

- Your order number

If your return is accepted, you can send your item to us. 

You can always contact us for any return question at  https://khanitrara.com/pages/contact

Refunds

We are only accepted if for any reason that Khanitrara's piece to be faulty due to a manufacturing fault. All claims for faulty leather pieces will be assessed on an individual basis and the outcome of a refund is at Khanitrara's discretion. We will notify you once we’ve received and inspected your return, and let you know if the refund will be approved or not. If approved, you’ll be automatically refunded on your original payment method without delivery fee. Please allow us 3-5 business day to issue this process.

Damages and issues
Please inspect your order as soon as you receive the parcel and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

We offer you two options to issue your faulty item.  1. Return it and swap it for a new bag of the same style, or return it and request a refund.

To submit a claim for an exchange or refund for a faulty item the below conditions must be met:

  • You must contact us within 14 days of receiving your bag.
  • You must provide us photographic evidence of the fault
  • Returned to us within 14 days of it's arrival to you
  • In it's original Khanitrara dust bag

Please note refunds are only offered if there is a clear fault with the bag. The following do not qualify as faults:

  • Too heavy
  • Too big
  • Too small
  • Strap length
  • Material preference
  • Looks different to images
  • Natural marks in the grain of the leather, not including scratches.

If all the criteria are met then you will be issued a refund to your original payment method.

Exchanges

Unfortunately, we are not able to accept any exchange currently. 

Please note that;

We do not offer returns, refund, or exchange for Sale items. As we are small business, we are unable to afford for delivery fee.